A few weeks ago I visited my local Starbucks and as I sat in a chair, staring out the window reading my latest issue of Inc., I overheard a lady and gentleman talk about the baristas in a way I have never heard before.
To Lynn and Wendall, regulars at my Starbucks, the health of this location mattered to them.
As I listened to their conversation they shared how a manger had recently left and how her replacement was not as passionate as her predecessor. They began to discuss the vision and future impact the recent personnel change would create.
Honestly I was blown away. Vision matters and it was so interesting to hear a conversation on its importance from this angle.
So as I sipped on my grande Pikes Place with a little bit of soy here are a few thoughts on vision:
1. No matter the place, no matter the product, VISION must LEAK if we are to fuel the MISSION.
For our church our vision fuels everything…
“Our mission is to lead people to become fully devoted followers of Christ. That’s it.” – Craig Groeschel.
You might have heard the phrase, “vision is not taught, it’s caught.” So how is it caught? Cover your organization with it. Let the VISION always be the focus.
The vision must always be the focus if you’re going to always keep moving.
We must build a strong case for why we can not stay put and why that will be disastrous. – Bill Hybels.
Andy Stanley once said this about vision:
Failure will…knock a hole in your vision, if you let it. When a plan or strategy fails, people are tempted to assume it was the wrong vision. Plans and strategies can always be changed and improved. But vision doesn’t change. Visions are simply refined with time.
Vision fuels the mission at Starbucks, at home, and at work. Lynn and Wendall knew the vision of this location was struggling.
2. Turnover matters. Lynn and Wendell knew there had been personnel changes because they knew the team personally. They had a relationship with them. The longer someone holds a position the greater chance a hole will be present when they leave if they didn’t properly prepare a predecessor.
Turnover matters because it can affect the customer experience. It’s important people see the same faces as often as possible because it allows for community to be formed.
At our church, this is why we ask our leaders to serve every week. Not only because it encourages us to be in church every week, but it enables us to create more community with our attenders. They see the same people week in and week out holding the doors for them and offering them a ride on a golf cart to the front door. Consistency matters. especially when it comes to people.
3. Excellence matters. People notice the small things. For Lynn and Wendall this was their place. Every day they spent time there and had an investment in the product being sold. Any change in the level of excellence of the experience, they noticed.
Anything our people notice we must take notice of.
Change is inevitable because people move and change jobs but its in those crucial moments two conversations will ultimately occur.
Someone will either say, “I had a good experience today at ______” or “I wish that experience would have been better.”
How do we make sure the first occurs more than the latter? Let the vision fuel your mission. Always take a second and think, “How will my actions affect the vision?” “How will my actions affect those that I serve?”
Vision fuels everything…
So whats the vision of your organization?